Frequently Asked Questions.
At WRB, we understand that you may have questions before making a purchase. That’s why we’ve compiled a list of frequently asked questions and their answers to help you make an informed decision.
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About WRB
At WRB, we are committed to providing our customers with unique, high-quality pieces that are crafted with care.
We focus on sourcing only natural, ethically-sourced diamonds and gemstones to ensure that our customers receive only the best.
Our online store is available 24/7, and we offer phone support, live chat, and email with our knowledgeable team of diamond and jewellery experts.
Since our inception in 1978, our goal has been to provide a new and innovative way for customers and partners to purchase high-quality diamonds and fine jewellery online. It is not possible to stay in business for decades without a solid foundation of trusted relationships, premium products and verifiable track record.
WRB is a pure online outlet, which allows us to provide the best price guarantee and great value for money on fine jewellery. We are also listed in selected Jewellery Outlets across New Zealand. On a case by case basis we accept appointments in our show room in Auckland.
Yes, available pieces can be viewed at one of our licensed retail partners on an appointment basis. Please use our chat or contact us!
At WRB, we believe in sourcing only unique, natural diamonds and gemstones that are ethically and responsibly mined. We work closely with our suppliers to ensure that our stones are conflict-free and adhere to the Kimberley Process Certification Scheme.
At WRB, we believe in the unique beauty and value of natural diamonds, which have been formed over millions of years deep within the earth’s mantle.
We are committed to preserving the integrity of this natural process and the connection it creates between us and the earth.
Our values are rooted in sustainability, ethical sourcing, and responsible stewardship of the earth’s resources, which is why we only offer natural diamonds that are responsibly sourced and mined in accordance with the highest environmental and ethical standards.
We believe that this connection to nature and our commitment to sustainability is an essential part of the value we offer our customers, and we are proud to stand behind it.
shopping information
Items can be returned or exchanged within 30 days of shipment, as long as they are in their original purchase condition with all product documentation included. The customer is responsible for return shipping fees. Engraved jewelry items (excluding rings) and special orders are not eligible for return. Additionally, diamonds purchased through WRB’s Diamond Upgrade Program may not be returned for credit.
Please contact us here in the chat or send us an email to connect(at)wrb.co.nz.
Yes, gift items can be exchanged for merchandise credit within 30 days of purchase. The gift should be returned in its original packaging with the receipt (if available) via a carrier of your choosing. The refund will be credited as a WRB gift certificate.
No, WRB will not alert the gift giver that the item was returned.
No, you can choose any carrier you prefer, but we recommend insuring the shipment, especially for items valued at $500 or higher.e.
Yes, for returns under $2,000, FedEx shipping costs will be deducted from your refund credit. For non-FedEx returns, you must arrange your own shipping and cover any costs.
Set up a Return Merchandise Authorization (RMA) by contacting WRB, and an email with packaging instructions will be sent to you.
On average, it takes about 4-5 business days from the time we receive your item and enter it into our system to process the return. For returned items, please allow an additional 2-3 days before the outbound package is shipped.
For New Zealand customers, it can take 3-5 business days from the confirmation email for the funds to reach your account. Processing time may vary depending on your credit card company’s funds transfer policy.
Yes, you will receive an email from WRB alerting you that your return has been received and another email when it has been passed along to our Quality Assurance department. For returned items, we’ll send you an email with a shipping confirmation.
WRB occasionally offers special offers and promotions to customers. You can stay informed by subscribing to our email list. Additionally, we offer a 1.5% discount on bank wire transactions.
At WRB, we are committed to offering high-quality loose diamonds at the best prices possible. We also offer a price match program where we will work to match a competitor’s price if you find an advertised diamond or gemstone of comparable size, shape, and quality (according to Rapaport List).
Certifications
GIA certification is a grading report issued by the Gemological Institute of America that provides an objective evaluation of a diamond or gemstone’s quality and characteristics. It’s important because it provides consumers with an independent, unbiased assessment of the quality of the diamond or gemstone they’re purchasing.
The GIA certification process involves a team of trained gemologists evaluating a diamond or gemstone based on a set of standard criteria, including the 4Cs (color, clarity, cut, and carat weight). The stone is analyzed using specialized equipment and techniques to determine its exact characteristics and quality, which are then recorded in a detailed report.
Yes, a GIA certificate is a reliable indication that the diamond or gemstone is genuine, as it verifies the stone’s identity, quality, and characteristics.
You can verify the authenticity of a GIA certificate by checking the report number on the GIA website or by using the QR code on the certificate to access the online report. This allows you to confirm that the information on the certificate matches the information in the GIA database.
Yes, we only source diamonds and gemstones from reputable suppliers who adhere to strict ethical standards, including the Kimberley Process Certification Scheme (KPCS) which aims to prevent the trade of conflict diamonds.
Choosing a certified diamond or gemstone provides you with an objective evaluation of the stone’s quality and characteristics, ensuring that you get what you pay for. It also gives you peace of mind knowing that you’re purchasing a genuine, ethically sourced stone.
The QR code on GIA certificates is a scannable code that provides access to the diamond or gemstone’s grading report. By using a smartphone or tablet to scan the code, you can view the detailed information about the stone’s cut, color, clarity, and carat weight. This added layer of verification helps to ensure the authenticity of the certificate and the stone.
